Privacy Policy | Onyx Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. We only seek information that is reasonably connected with operating the account, providing support, meeting legal and security requirements, and improving the website. Information may be collected directly from you, automatically when you use the website, or from service providers involved in verification, payments, security and technical operations.

Account and contact information

When you register or communicate with us, we may handle information such as your name, date of birth, residential details, email address, telephone details, account login information, communication preferences and other information needed to create and administer your account. We may also keep records of requests, messages, complaints and other communications with our support team.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include identity documents, proof of address, images or other information needed for checks. We may also handle information relating to responsible gambling, account security, unusual activity and fraud prevention where this is necessary to protect players and the service.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses or other account activity where relevant to the services provided. Payment providers may process card, bank or other payment details on our behalf. We generally receive information needed to confirm and reconcile a transaction, but payment providers may handle sensitive payment data under their own privacy notices and terms.

Device, usage and cookie information

When you browse or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity, referral information and dates or times of access. We may also record information about how features are used, whether pages load correctly and whether activity appears suspicious or automated.

How we use information

Personal information may be used for the following purposes. The specific information used will depend on the service, your account settings and the reason for collecting it.

To create, maintain and administer your account, including confirming your registration and account details.
To process deposits, withdrawals and other account transactions, and to maintain accurate financial and activity records.
To verify identity, age and account ownership and to complete required customer checks.
To prevent, detect and investigate fraud, money laundering, scams, collusion, account takeover, payment abuse and other unlawful or harmful activity.
To keep the website, systems and accounts secure, including monitoring unusual access and protecting against malicious software or attacks.
To provide customer support, respond to questions and complaints, and investigate requests or disputes.
To understand website use, troubleshoot technical problems, test features and improve the performance, accessibility and functionality of our services.
To communicate with you about your account, security, transactions, service changes and other important operational matters.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies. You can withdraw consent to marketing at any time.
To comply with applicable legal, regulatory, financial, accounting, court or law-enforcement requirements, and to establish, exercise or defend legal rights.

We may combine information from different sources where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by law.

Marketing choices

You may receive service messages that are necessary for account administration even if you do not want promotional messages. Where marketing communications are available, you can usually unsubscribe by using the link or instructions in the message, changing your account preferences where that option is available, or contacting us using the privacy email below. Withdrawing consent will not affect the lawfulness of marketing sent before your request was processed.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep you signed in, support essential functions, measure website performance, understand usage and help protect accounts. Some cookies are necessary for the website to operate, while others support analytics, personalisation or marketing. Cookies may be placed by us or by service providers working on our behalf.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some account or website functions may not work properly. Your browser may also provide controls for clearing existing cookies and limiting future storage. Cookie settings can differ between browsers and devices, so you may need to update them separately.

When information may be shared

We may share relevant information with trusted providers that help operate the website and provide services. These providers can include payment processors, identity and verification services, fraud and security specialists, hosting and technology providers, customer support tools, analytics providers and professional advisers. They are expected to handle information only for appropriate purposes and with suitable safeguards.

Information may also be disclosed where necessary to comply with a legal or formal request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or support a business transfer or restructuring. We do not share more information than is reasonably necessary for the relevant purpose, where limitation is possible.

Security and international handling

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so you should use a strong, unique password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

Some providers may store or process information outside Australia. Where information is handled in another country, appropriate steps are taken to support secure processing and to meet applicable privacy requirements. The protections available in another country may differ from those in Australia.

Your rights, retention and privacy requests

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing.

How to exercise your data rights

To make a privacy or data request, contact support@onyxcasino.win. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before releasing information or making changes, particularly where a request involves account security or sensitive documents.

We will review and respond to valid requests within a reasonable timeframe. Some requests may be limited or refused where we are permitted or required to retain information, where disclosure could affect another person, where the request could compromise security or fraud controls, or where another legal exception applies. If information is deleted, certain technical, transaction or legal records may remain where retention is necessary.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, reporting and legal compliance. When an account is closed, some records must still be kept for a period required by law, even if you ask for the account or related information to be deleted. After the relevant period, information will be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Children and prohibited use

Our services are intended only for people who meet the applicable age and eligibility requirements. We do not knowingly seek personal information from children who are not permitted to use gambling services. If you believe a child has provided information, contact us at support@onyxcasino.win so the matter can be reviewed.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, privacy practices or legal obligations. The current version will be made available on the website. Where appropriate, we may provide additional notice about material changes. We encourage you to review this page periodically.