Responsible Gaming

At Onyx Casino, gambling should be an enjoyable leisure activity, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, making informed choices and staying in control of how you play, how much you spend and how much time you use. If gambling stops being enjoyable or begins to affect your finances, relationships, health or daily life, support is available.

Onyx Casino operates under a PAGCOR licence and holds certifications listed on site covering the period 2021-2026, supporting a secure environment for Australian players.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that outcomes are uncertain, and past results do not determine future results. A win does not mean that another win is more likely, while a loss does not mean that a win is due. Avoid treating gambling as an investment, income source or solution to money concerns.

Before you play, decide what gambling means for you and what place it should have in your budget and routine. Only gamble with money that you can afford to lose after essential expenses have been paid. Never use rent, mortgage payments, bills, food money, savings, borrowed funds or money set aside for important commitments to gamble.

Set a spending limit before you start and do not increase it while playing.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday expenses and financial obligations.
Do not gamble when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
Do not chase losses by trying to win back money that you have already lost.
Remember that gambling outcomes are random and cannot be controlled by a strategy, pattern or betting system.
Do not borrow money, sell possessions or use credit to continue gambling.
Keep a record of your gambling if you want a clearer view of how much time and money you are spending.

A simple personal plan

A written plan can make responsible choices easier. Consider recording the maximum amount you are prepared to spend over a day, week or month, the maximum time you will play and the signs that mean you should stop. Treat these limits as firm boundaries rather than targets. If you reach a limit, stop playing, log out and return only when your planned break is over.

It can also help to decide in advance how you will respond to a win or loss. Do not increase your spending because you are winning, and do not continue because you are losing. Taking a break gives you time to make decisions without pressure or emotion. Gambling should fit around your life rather than interfere with work, study, sleep, family, relationships or other activities.

Tools to help you stay in control

Onyx Casino may provide account and play-management features intended to support responsible gambling. Depending on the feature available to you, these may include deposit limits, spending controls, time reminders, account breaks, activity information or self-exclusion. Availability, processing and conditions can vary, so review the relevant information shown in your account and use the settings that suit your circumstances.

Limits work best when they are chosen before you begin playing. Select an amount and period that reflect your real budget. Do not set a limit based on a possible win or on money you hope to recover. If you have difficulty keeping to a limit, consider taking a longer break or using self-exclusion rather than reducing the limit only after it has been reached.

Review your available account controls and choose a limit that you can comfortably afford.
Confirm the limit and check when it will take effect, where that information is provided.
Monitor your activity and stop playing when your time or spending limit is reached.
If you need a complete break, request account closure or self-exclusion through the available account process.
Seek independent support if you feel unable to control your gambling or keep returning after a break.

Self-exclusion is a serious step for anyone who wants to stop gambling. During a self-exclusion period, you should not try to open another account, use another person's account or find ways around the restriction. Do not ask someone else to gamble on your behalf. If you believe you need self-exclusion, use the responsible gaming or account support options available on the website.

You may also choose to remove saved payment methods, block gambling-related websites or applications, and ask a trusted person to help you maintain your boundaries. These steps can support a break, but they are not a replacement for professional assistance where gambling is causing harm.

Recognising signs of gambling harm

Gambling harm can develop gradually, and it can affect people in different ways. You do not need to wait until a serious crisis before seeking help. Consider taking a break and speaking with a support service if gambling is becoming difficult to control or is causing concern.

Spending more time or money gambling than you intended.
Trying to recover losses by gambling more often or with larger amounts.
Hiding or minimising your gambling from family, friends or colleagues.
Feeling restless, irritable or anxious when you are not gambling.
Borrowing money, missing payments or using essential funds to gamble.
Neglecting work, study, family, relationships, sleep or other responsibilities.
Thinking about gambling for much of the day or planning your life around it.
Selling belongings or using credit to fund gambling.
Feeling guilt, shame, stress or hopelessness because of gambling.
Returning to gambling after deciding to stop or take a break.

If any of these signs feel familiar, stop and assess your situation. You can log out, remove access to payment methods where appropriate, ask a trusted person for support and contact an Australian gambling support service or qualified health professional. Independent help can assist with budgeting, relationships, emotional wellbeing and practical steps to reduce or stop gambling.

Support for family and friends

Gambling harm can affect partners, relatives, friends and other people who share financial or personal responsibilities. If you are concerned about someone else, choose a calm time to talk, describe what you have noticed without blame and encourage them to seek professional support. Protect your own finances by keeping important accounts, passwords and documents secure, and obtain independent advice before accepting responsibility for another person's gambling debts.

You cannot control another person's gambling, but you can set boundaries around money, communication and access to shared resources. If a conversation becomes unsafe or involves threats, coercion or financial abuse, prioritise your safety and seek appropriate independent support.

Getting help in Australia

If gambling is causing distress, financial difficulty or problems in your relationships, confidential support is available in Australia. You can contact a recognised gambling support service in your state or territory, speak with a general practitioner or mental health professional, or seek financial counselling. These services can help you understand your options and make a plan that fits your circumstances.

You can also speak with someone you trust. Telling a family member, friend or support person what is happening may make it easier to take a break and follow through with practical changes. You are not required to manage gambling concerns alone, and asking for help is a positive step.

For gambling support, use an Australian gambling help service or a state or territory support provider.
For financial concerns, contact an independent financial counsellor or community support organisation.
For mental health concerns, speak with a qualified health professional.
If you feel at immediate risk of harm, contact emergency services or attend the nearest emergency department.
If gambling involves another person's account, financial abuse or pressure, seek independent legal or support advice.

Onyx Casino can provide information about the responsible gaming features and account processes available on this website. However, website support is not a substitute for independent gambling, financial, medical or mental health advice. We encourage you to seek professional assistance whenever gambling is affecting your wellbeing or your ability to meet everyday responsibilities.

Responsible gaming is an ongoing choice. Set clear boundaries, review your behaviour regularly and take action early if gambling no longer feels manageable. Your wellbeing comes before gambling, and choosing to stop or seek support is always appropriate.